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Privacy Policy

The platform has a Privacy Policy, which forms part of these Terms and Conditions. You are requested to must read and agree to the Privacy Policy before using the website.

Article 1 - Collection Of Personal Data

  • You understand that the platform shall govern the collecting and using of personal information. You acknowledge and accept that browsing the platform and using the service implies prior acceptance of the terms hereof.
  • The Company reserves the right to modify the present Privacy Policies. In this regard, you are requested to periodically check whether changes have been made to the policy, particularly each service.
  • You recall that the platform shall be responsible for processing its operations and conducts regarding the personal data it gathers on the site and through the service.
  • Booking an experience includes personal data like name, address (full or partial), email address, phone number, credit card information, and other personally identifying information. This can also include information about other people, in which case it is necessary to get other people's permission before giving FREAQO access to their personal information.

Article 2 - Use of Personal Data

Below are the purposes and the applicable regulations by which the platform will use personal data.

  • In order to guarantee the proper use of the website and service as well as proper use of the service following the general terms of use.
  • If an authority makes a substantiated request regarding the relevant regulations in circumstances of the regulation breach.
  • For the aim of internal administration and quality control.

Unless "optional" is specifically stated on the application form, the information submitted by Users, including through site browsing or through registration forms, is necessary for processing the request and using the service. Such data shall be addressed to the platform's appropriate departments, payment partners, and business partners.

The platform may share your personal data with other parties, such as service providers who work on our behalf of us. We only provide our service providers with the necessary information. We recommend that you review the service provider's privacy policy to determine how such service provider may use or disclose your personal data.

Please be aware that they will only use a person's personal information if the law permits it, and no personal information will be used in any unethical or unlawful sense. We will often employ a person's personal information in the following situations:

  • When we require it to fulfill the terms of a contract we are entering into or have already entered into.
  • When we require it to protect our legitimate interests or the legitimate interests of a third party.
  • Only when a user's interests and fundamental rights do not conflict with those interests.
  • With your consent when we need to follow a legal or regulatory requirement.

Article 3 - Protection Of Personal Data

  • You are solely responsible for the data you communicate to FREAQO and declare that the data provided during your registration are perfectly informed and accurate.
  • The platform makes sure to put security measures in place to help safeguard the personal information kept on its systems. For instance, FREAQO only allows employees who legitimately require it to access personal information. Additionally, the platform takes all necessary precautions to prevent unauthorized access to the User's personal information.
  • Please be aware that the platform does not keep a bank card or payment information record on its servers or computer systems.
  • Here is to recall that even though the platform has put in place the necessary organizational and technical measures to ensure protection against unauthorized or illicit processing of personal data as well as against any loss, damage, or unintentional destruction of such data, the platform is unable to guarantee the complete security of such data.
Cookies Policy

To supply, secure, and enhance the platform, FREAQO uses cookies, mobile identifiers, tracking URLs, log data, and comparable technologies. Therefore, the FREAQO Privacy Policy is supplemented by this Cookie Policy ("Policy"), which describes how and why we use these technologies and your choices.

Why FREAQO Utilizes These Services

We use these technologies for a variety of purposes, including:

  • Enabling you to use and access the platform and the payment services.
  • Promoting, facilitating, and streamlining the operation of the platform and your access to it
  • Understanding how you navigate through and interact with the FREAQO platform
  • Improving the platform so that it can deliver customized advertising to you (such as on the platform itself, emails, and third-party websites)
  • To monitor and evaluate the performance, functionality, and efficacy of the platform and the ads
  • To uphold the terms of service that apply to the usage of the platform
  • For fraud detection and prevention, trust and safety, and investigations
  • For purposes of our own customer support, analytics, research, product development, and regulatory compliance

We might put cookies on your device when you access the FREAQO platform. Cookies are text files that websites transmit to your computer or another device connected to the Internet to identify your browser uniquely or to save data or browser preferences. Cookies help us identify you when you come back. Additionally, they aid in the customization of the user experience and aid in the detection of specific types of fraud. In many instances, the data we get through the use of cookies and other techniques is simply utilized anonymously without reference to personal data.

The platform uses several different kinds of cookies, including:

  • Functional cookies: These are largely used to enhance how users navigate websites and use services
  • Advertising cookies: These provide for the delivery of users with targeted advertisements, the limitation of the number of times a user is exposed to advertisements, or the evaluation of the efficacy of an advertising campaign
  • Cookies from Service Providers: Enables the platform to manage its relationship with said service providers by tracking user behavior on service provider links
  • Statistical Cookies: These can help determine statistics, volumes, and visitor origins by measuring the audience for all or a portion of the site
  • Additionally, the platform embeds social networking tools on the pages of the site so that users can distribute material to others

By changing the settings on your browser, you may frequently update your cookie preferences and choose not to have cookies and other data-gathering technologies used. Since every browser is unique, check the "help" area of your browser to learn about any accessible privacy settings and cookie choices. Please be aware that changing your cookie preferences or clearing your storage may impact the features, accessibility, and functionality of the FREAQO Platform.

Content Policy

This content policy is made under the FREAQO Terms of Use, which govern the use of FREAQO, including any content, functionality and services offered on or through or any other website, application or program interface through which FREAQO makes its services accessible.

These Content Policies are incorporated into and form part of the Terms of Service, and any user, customer, guest or supplier accessing the website is bound to adhere to these guidelines. Kindly abide by these content policies and remember that we may update our policies from time to time, so please check back here. Note that when applying the policies below, we may make exceptions based on artistic, educational, documentary, or scientific considerations or where there are other substantial benefits to the public from not taking action on the content.

You understand that FREAQO is an online marketplace for adventure based experiences and does not take any responsibility for any of the content uploaded on our website in the Activities, Courses, Tours&Trips, Expeditions, and Camps&Retreats sections, including specific guest posts, reviews, communication or blogs. The suppliers and users are solely responsible for the content they have uploaded for the services. As a precaution, in most cases, we will take confirmation from the supplier that the content provided is original and that the supplier is its sole owner. Still, to maintain the scrutiny of the user content, specific guidelines need to be abided by the suppliers as well as the users if generating or publishing content on the platform.

The content policies apply to any and all user content and services listed on the platform User Content must not:

  • Contain any content that violates someone else's privacy or is defamatory, libellous, tortuous, obscene, indecent, abusive, harassing, violent, hateful, or inflammatory.
  • Be unethical, untrue, deceptive, or misleading (directly or through omission or failing to update facts).
  • Promote discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group, and must not engage in any form of discrimination based on race, national origin, religion, gender, sexual orientation, disability, medical condition, marital status, age, or gender identity. This includes refusing to accept a user, subjecting them to different rules and requirements based on the aforementioned, and posting any statements or listings that discourage or suggest a preference.
  • Promote pornographic or sexually explicit content, violence, or acts that could endanger anyone.
  • Advocate dangerous or unlawful conduct, activities or substances.
  • Violate the Company's or any other person's patent, trademark, trade secret, copyright, or other intellectual property rights.
  • Breach third parties' legal rights (such as their right to privacy and publicity), or include any material that might subject them to civil or criminal penalties under the laws or regulations in force.
  • Be used to pretend to be someone else or to falsely claim your identity or affiliation with a group or individual.
  • Contain personally identifying information about you that is not yours, including any personal data about minors.
  • Be prone to misleading anyone, including the company.
  • Advocate for, support, or participate in any unlawful conduct or act.
  • Produce unneeded stress or difficulty, or be likely to frighten, embarrass, scare, or otherwise offend someone else.
  • Involve commercial activities, sales, bartering or advertising, including company names, logos or links, contests, sweepstakes and other sales promotions.
  • Give the impression that such content derives from the company or any other person or entity if it is not the case.
  • Promote or publish a comment or review, incentivized by a promise for payment, additional services, a discounted rate, or motivated by a threat or extortion.

You understand that any User Content that the company determines to be in violation of these Terms or any of the company's current policies and standards, or if it determines that the User Content is otherwise harmful or objectionable to the company, its users, or any third parties, may be removed or disabled to access. Hence, FREAQO reserves the right, at its sole discretion, to modify or replace the content as well as the content policy at any time.